The supplier is not professional for several reasons:
1. They do not pay attention to details: I sent them a techpack with all the instructions yet the hoodie had to be re-worked 3 times including using seperate fabric pieces. When I mentioned that, Laite Chen became very ignorant instead of providing a fair solution and accepting her mistakes.
2. The supplier did not ship the item based on what was agreed upon: Laite Chen lied, postponed the shipping time and did not follow what was agreed upon. After some time she became unresponsive.
3. The hoodie instructions such as: size and stitching style was not followed. The supplier first printed what looked like a cheap and very different print, when asked to follow the techpack they pushed me to accept what was printed "this is high quality".
This whole thing was a pain in the butt but I managed to get a refund through AliBaba. If you want someone honest and professional, this is not the supplier to work with.